Privacy Policy
Effective: [DATE] · Last updated: October 24, 2026
This policy explains how Zvolt LLC ("Zvolt," "we," "us") collects, uses and shares information through the Zvolt mobile app, the Zvolt field-service software service offered to other businesses (the "Service"), our quote pages, and getzvolt.com. Zvolt LLC, Vidor, Texas · admin@getzvolt.com · (409) 498-6090.
Who this covers
Account users — owners, admins, dispatchers, technicians and sales staff of a company that uses Zvolt (a "Company"). Customers of a Company — homeowners and businesses whose details a Company enters or who request a quote. For customer data a Company enters into the Service, that Company decides how it is used and we process it on the Company's behalf. For Zvolt LLC's own generator customers, Zvolt LLC is that Company.
Information we collect
| Category | Examples | Source |
|---|---|---|
| Account | Email address, name, role, company, sign-in codes and links | You |
| Customer contacts | Names, nicknames, phone numbers, emails, service addresses, generator make/model, plan, notes | Company users; customers via quote forms |
| Job and quote data | Tickets, statuses, checklists, quotes, home details (size, AC units, fuel type), signatures, reports | Company users; customers |
| Location | Device location while the app is in use for routing, en-route/on-site status, and tagging job photos; addresses converted to map coordinates | Your device (with permission) |
| Photos | Job and quote photos (meters, panels, nameplates, equipment) and their time/GPS tags | Your device camera (with permission) |
| Time tracking | Clock-in/out, drive time, on-site time, edits and who made them | App use |
| Messages | Text-message drafts and a log of messages sent from the app (messages themselves are sent by your phone's messaging app or Google Voice) | App use |
| Billing | Plan, subscription status; card details are handled by Stripe and are not stored by us | Stripe |
| Technical | Device type, app version, error and sync logs, IP address | Automatically |
How we use information
- To run the Service: schedule and route jobs, track status and time, store photos, produce job reports, and sync data across a Company's devices.
- To prepare quotes and contact people who request one (including by call or text about that request).
- To draft text messages with AI when a user chooses to (see below).
- To secure accounts, prevent abuse, and keep each Company's data separate.
- To bill Companies, provide support, and comply with law.
We do not sell personal information and do not use it for third-party advertising.
AI text drafting
If a user taps the AI writer, the customer's first name, job status and related job details needed to write the message are sent to xAI to generate a draft. The user reviews the draft before sending. Do not include sensitive information you don't want processed for this purpose.
Service providers
- Supabase — database, sign-in and photo/report storage.
- Expo — app delivery and updates.
- xAI — AI drafting of text messages, only when used.
- Stripe — subscription and payment processing.
- Map and address services used to compute drive routes and convert addresses to coordinates (currently the OSRM routing service and the U.S. Census geocoder), and Apple Maps when you open directions.
These providers process data only to provide their services to us. We may also share information when required by law, to protect rights and safety, or as part of a business sale or reorganization.
Who can see what
Company owners, admins and dispatchers can see all of their Company's data. Technicians and sales staff see the tickets and customers assigned to them. Other Companies cannot see your Company's data. Job reports you choose to share by link can be viewed by anyone with that link.
Retention
We keep data while a Company's account is active. After an account is closed we delete or de-identify it within 90 days, except where we must keep records (e.g., billing) by law. Backups roll off on their normal schedule.
Your choices and rights
- Delete your account in the app: Account → Delete my account. A Company's last owner must transfer ownership or close the Company first.
- Turn off location or camera access in your phone's settings (some features won't work).
- Opt out of texts by replying STOP, or ask the Company to stop contacting you.
- Ask to access, correct or delete your information by emailing admin@getzvolt.com. Texas residents may have rights under the Texas Data Privacy and Security Act, including to appeal a denied request by replying to our decision. If your information was entered by a Company using Zvolt, we may refer your request to that Company.
Security
Data is encrypted in transit, access is limited by sign-in and role, and photos are stored in private storage. No system is perfectly secure; tell us right away if you suspect a problem.
Children
The Service is for businesses and adults. We don't knowingly collect information from children under 13.
Changes
We'll post updates here and change the date above; for significant changes we'll notify account owners.
Contact
Zvolt LLC, Vidor, Texas · admin@getzvolt.com · (409) 498-6090